Senior project manager.
Program delivery leader.

Lead cross-team planning and execution across approximately 10 teams. Built processes for roadmapping, capacity planning, dependency management, and release governance. The result has been less reliance on hero work from individual team members and more predictable planning, development, and releases.

This reduced mid-PI dependency surprises and allowed teams to make more realistic commitments. Descoped or unplanned objectives dropped from approximately 15-30 per PI to one. Also created AI-supported workflows for R&D tax-credit analysis, PI kickoff briefs, Jira/Rovo reporting, and executive updates.

Managed enterprise initiatives spanning Product, IT, Engineering, Marketing, Operations, business leadership, and external vendors. Led a 12-month telephony modernization effort that consolidated three legacy platforms across 12 teams and roughly 350 users, owning the plan, budget and forecasts, vendor coordination, resource planning, technical dependencies, organizational readiness, risks, and executive reporting.

Also led an 18-month strategic pricing initiative with multi-million-dollar revenue implications, including roadmap development, financial forecasting, cross-functional dependency management, and transition into an ongoing business operating model. Additional work included discovery and planning for a Salesforce and HubSpot consolidation and an executable go-to-market roadmap for a new product offering.

Managed delivery of a Customer Data Platform integrating Sitecore and Alteryx, including vendor Statements of Work, delivery governance, release planning, risk management, and audit documentation. Also redesigned project-intake workflows, reducing bottlenecks and improving initiation throughput by approximately 25%.

Coordinated concurrent Agile and Waterfall initiatives across three distributed teams. Managed budgets and forecasts, resource planning, funding readiness, risks and dependencies, audit requirements, and production releases. Also standardized delivery practices and improved backlog refinement and coordination between teams, contributing to an approximately 25% reduction in development time.

Progressed from hands-on Business Analysis and Product Ownership into Scrum Master, Project Manager, and Program Manager roles across a range of enterprise consulting engagements. Work included SaaS, web, mobile, CMS, infrastructure, and digital-transformation initiatives for organizations such as Patterson Companies, Optum Digital, Best Buy, Capella, ECMC Education, Carlson Wagonlit Travel, CaringBridge, and Questar Assessment. Programs ranged from a $6M annual digital-experience program to a $2.5M travel-platform migration.

Across these engagements, worked on product roadmaps, requirements, UAT, Agile coaching, financial management, vendor coordination, and executive governance. In one engagement, implemented Scrum within six months and helped complete a year of planned development work in one quarter, reducing the delivery timeline by 75%. In another, reduced critical defects by 50% by improving QA collaboration, restructuring sprint planning, and introducing real-time risk tracking.